Help Centre Implanter

To change your address, follow the steps below:

• Login to your account
• Go to the dashboard
• Click contact details
• Edit your address

To change your e-mail address, first create a new account. Then submit a new Authorised Agent application form.

If your name has changed due to marriage or deed poll, please complete our change of name form.

To change the name of the keeper, please use our transfer of keepership form.

1. Go to the right-hand corner and click 'login'

 


2. On the left-hand navigation, go down to 'update password'

 












3. Enter your email address

 













4. Confirm the verification code

5. Enter a new password

 

6. Your password will be updated

To change your telephone number, follow the steps below:

• Login to your account
• Go to the dashboard
• Click contact details
• Add or edit your telephone number

We are sorry you want to close your account with us. Please complete our closing account form. A member of the team will be in contact within 30 days to confirm the account closure.

If you find you have made an error relating to: the microchip number, customer's title, initial, surname or address, you will need to contact us using the form within your account so that we can look into correcting this for you. Please be ready to quote your PIN number.

Please be aware that the customer will be given the opportunity to check and correct all other information themselves within their Petlog online account, but they could incur a cost if the details were not submitted correctly. These steps are advised on the customer's welcome paperwork.

Since 22 March 2021 we have been asking all of our existing customers to create a new account.

If you haven't already done so, please create an account using the same email address you used previously. You will need access to your email as part of the security checks.

1. Go to the right-hand corner and click 'login'

2. Click 'sign up now'

 















3. Enter your email address

4. Click 'send verification code'

5. Look in your inbox for a six-digit code

6. Click 'verify code'

7. Choose a password

8. Enter your details for your account
























9. Sign up to preferences

 















10. Go to your account

If your details have changed, such as your email address, your data will not have automatically matched and you will not automatically gain access to your authorised agent resources. You will need to apply for authorised agent access through our authorised agent registration form.

All your pet’s details are securely held on our database and new website – don’t worry, your data hasn’t been compromised or lost. If you have created an online account with the same email address you have used with us previously and believe there is information missing from your new online account such as your pet's, then we may just need to clean up some of your data first. The quickest way to get help is if you fill in the 'can't see your pet' form within your account. Our team will then verify your information so that your online account can be updated. 

If you find a stray pet, or it has been passed on to you, please use our look up a microchip page to check if it is recorded with us. If you have a PIN or vet code, you will then be able to log into your account and retrieve the details.

If you do not have a valid PIN or vet code, please take the animal to a Veterinary Practice, Welfare Organisation, Local Authority/Council or to a privately trained animal professional that does.

Find out more on our lost and found page.

To check if a microchip is registered with us, use our microchip look up tool.

Only professionals who meet our criteria will be able to view data associated with a microchip. If you fall into this category but do not have permission, complete an Authorised Agent registration form.

To register a foreign pet, first check that it is not held with another database by using our microchip look up tool.

If it isn't already on another database, you can register it with us using our overseas form.

There is a standard fee of £19.95. This includes all Petlog Premium benefits.

Authorised Agents should not register a chip they have not implanted.

Only Petlog Authorised Agents can register a microchip.

To upgrade your permissions, first create an account, then complete our Authorised Agent registration form.

An illustrated guide can be found below.

1. Make sure you are logged into your account. Click on your name and select “manage account” from the drop down

2. Select “register a microchip”

 
























3. Input the chip number and click validate. If there is no error message shown, read the declaration, click the box to confirm consent and and select “next”

4. Input the pet and keeper details. Click on “submit”

5. You will then then be able to choose to do another chip or go back to your account

We understand that issues can arise regarding pet ownership and/or keepership and the worry and distress this can cause, particularly where a pet is missing or stolen, or where disputes arise over the ownership/sale of a pet, or the rehoming of a pet.

You can find out more about the steps you can take, and other important information on our dispute page.

To protect your personal data, your account has been locked for security reasons.

Before we can unlock your account, please complete our KC101 form.

If your client's pet has a microchip that is recorded with our database, please log in to your account and use the microchip lookup tool to report the pet as missing.

Alternatively, for enquiries regarding lost or found pets please contact our 24/7 lost and found number on 01296 737600.